Common questions

Open the Size Chart beside the size options on each product page, then compare it with your current body measurements. Check the product’s fit notes before choosing a size.

Choose based on your largest relevant measurement and the fit you prefer. For a more relaxed feel, choose the larger option. Do not size down in shapewear simply to create more compression.

Secure, smooth and supportive, never painful. You should be able to breathe, sit and move normally. Sharp pressure, numbness or strong pinching means the fit should be reassessed.

Rolling can happen when the size, rise or torso length is not the best match, or when the garment is not fully positioned. Step in gradually and smooth the fabric into place without pulling from one point.

Email info@jwearstudio.com as quickly as possible. We can only make changes before fulfillment begins. Once an order is processing or shipped, a return may be the appropriate next step.

Checkout shows the current methods available for your country, currency and device. Payments are processed securely; we will never ask you to email complete card details.

Recheck billing details, try another available method, or contact your bank. Declines can result from security checks, online-payment restrictions or a temporary processing issue.

Standard delivery is estimated at approximately 7-14 business days. Processing, destination, customs, carrier capacity and public holidays can affect the final timing. See our shipping policy for full details.

We email tracking information when your order ships. You can also use Track Order. The first carrier update may take a short time to appear.

Free standard shipping is available on orders over $100. Available destinations and rates are shown at checkout. Full details are in our shipping policy.

Available destinations and rates appear at checkout. If no method appears for an address, we cannot currently complete delivery there through the available services.

Eligible items can be returned within 14 days through our Returns Portal. Start by contacting us so we can confirm the correct next step. Review the full return policy for eligibility and hygiene requirements.

Items should be unworn except for a careful fit check, unused, unwashed, undamaged, with original tags attached, and in original packaging. Intimate and hygiene-sensitive items must be tried on over your own underwear.

Email info@jwearstudio.com with your order number before sending anything back. Wait for confirmation and return instructions. The store contact address is not automatically the return destination.

Follow the care label on your garment. In general, wash gently, avoid high heat and hang or lay flat to dry so stretch and shaping panels stay true longer.

Our team answers Monday-Friday, 9am-5pm EST at info@jwearstudio.com. You can also use the contact form.