배송 정책

Last updated: July 28, 2026

This policy explains delivery estimates, order processing, tracking, address responsibilities, customs, delays, missing parcels, and damaged deliveries for Jwear Studio orders.

1. Where we ship

Available destinations and shipping services are shown at checkout. If no method appears for an address, we cannot currently complete delivery there through the available services.

2. Delivery estimate

Standard delivery is estimated at approximately 7–14 business days. This is an estimate rather than a guaranteed arrival date. The checkout, confirmation, or carrier may provide more specific information for an order.

3. Processing and fulfillment

Orders are reviewed and prepared before carrier collection. Security checks, product availability, high-volume periods, weekends, and public holidays can affect processing. The current cancellation rule allows cancellation until fulfillment; contact us immediately because changes cannot be guaranteed once preparation begins.

4. Tracking

When tracking is available, a shipping confirmation is sent to the email used at checkout. Carrier scans may take time to appear after the label is created. Keep the order and tracking emails until delivery is complete.

5. Accurate delivery information

Customers must provide a complete name, street address, building or unit details, postal code, city, country, and reachable contact information. Contact us immediately if a correction is needed. An address usually cannot be changed after the carrier accepts the parcel.

6. Customs, duties, and import charges

International orders may be reviewed by customs and may incur duties, taxes, brokerage, handling, or import charges. Whether these are included at checkout depends on the destination and service. When not collected at checkout, the recipient is responsible for charges imposed by authorities or carriers.

7. Delays outside our control

Customs, carrier capacity, severe weather, public holidays, strikes, security events, incorrect addresses, and other circumstances outside reasonable control can delay delivery. A tracking pause does not always mean the parcel is lost.

8. Delivered but not found

Check the address, mailbox, safe places, reception, household members, and nearby neighbors. Contact the carrier with the tracking number. If the parcel remains missing, email us with the order number and the checks completed.

9. Lost parcels

If tracking has not progressed for an extended period, contact us. We may ask the carrier to investigate. A replacement or refund is considered after the available evidence, carrier process, destination rules, and applicable law are reviewed.

10. Damaged parcels or incorrect items

Keep the item and packaging and contact us promptly. Include the order number and clear photos of the product, outer package, inner packaging, shipping label, and damage or error. Do not discard materials until our team replies.

11. Refused, unclaimed, and returned parcels

When a parcel is refused, unclaimed, or returned because of an incomplete or incorrect address, we review it after receipt. Original shipping, return shipping, duties, carrier fees, or related costs may be deducted where permitted and when not caused by our error. Reshipment may require payment of new delivery costs.

12. Split shipments

When an order is sent in more than one parcel, each package may have separate tracking and may arrive on different days. The shipping confirmation will show available details.

13. Contact

Email info@jwearstudio.com with the order number and tracking number. Jwear Studio, Distelweg, 1314 LW Almere, Netherlands.