환불 정책
Last updated: September 12, 2026
We want you to understand the return process before you purchase. This policy explains the current 30-day return window, eligibility requirements, hygiene standards, damaged or incorrect orders, exchanges, return shipping, refunds, and cancellations.
1. Return window
You have 30 days after receiving your item to request a return. Contact info@jwearstudio.com within that period. A request is not complete until we confirm the next steps.
This commercial policy does not limit any mandatory consumer rights that apply in your country.
2. Return eligibility
To be eligible, an item must be unworn except for a careful fit check, unused, unwashed, undamaged, with original tags attached, and in its original packaging. You must provide the order number or other proof of purchase.
Items that show wear, washing, scent, deodorant, makeup, body marks, alterations, pet hair, damage, or missing labels may be refused or may affect the available remedy where permitted by law.
3. Hygiene-sensitive products
Shapewear, bras, underwear, bodysuits, and other intimate or hygiene-sensitive items must be tried on over your own underwear. Any hygiene seal must remain intact when the product includes one. For health and hygiene reasons, an item may become non-returnable once a sealed hygiene protection is removed or when the item no longer meets the return-condition requirements, except where mandatory law or a confirmed defect requires otherwise.
4. Start a return
- Email info@jwearstudio.com within 30 days of delivery.
- Include the order number, item, quantity, reason, and requested outcome.
- Wait for approval and the correct return instructions.
- Pack the item securely with all included components.
- Use a trackable shipping method when you are responsible for return shipping and keep the receipt.
Items sent without authorization, to an unconfirmed address, or outside the approved process may be delayed or refused. The store contact address is not automatically the return destination.
5. Damaged, defective, incorrect, or incomplete orders
Inspect the order promptly after delivery. If an item is damaged, defective, incorrect, or missing, contact us as soon as reasonably possible with the order number and clear photos of the product, packaging, and shipping label where relevant. Keep the item and packaging while we review the issue.
If the issue is confirmed, we will provide an appropriate remedy under this policy and applicable law, which may include replacement, repair where suitable, refund, or another reasonable solution.
6. Non-returnable items
Unless mandatory law requires otherwise, we do not accept returns for products that are worn beyond a fit check, washed, altered, damaged after delivery, missing required tags or packaging, or failing hygiene requirements. Gift cards, personalized items, and items clearly marked final sale may also be excluded where permitted.
If you are unsure about an item, contact us before purchasing or before breaking a hygiene seal.
7. Exchanges
Exchange availability depends on inventory and return eligibility. Contact us promptly with the preferred size or color. Where a direct exchange is unavailable, the fastest process may be to return the eligible item and place a new order. A replacement item is not reserved until confirmed.
8. Return shipping and original delivery charges
Customers are generally responsible for return shipping when the return is based on preference, fit, or a change of mind, unless applicable law requires otherwise. If we confirm that the item was defective, damaged on arrival, incorrect, or incomplete, we will explain the appropriate shipping arrangement.
Original delivery fees are generally non-refundable unless required by law or the complete order is cancelled under an applicable statutory right. Customs duties, import charges, carrier fees, or similar third-party costs may not be refundable by Jwear Studio.
9. Safe return packaging and risk
Pack the item securely to prevent damage in transit. When you arrange the return, you remain responsible for the parcel until it reaches the approved destination, except where law or our confirmed instructions state otherwise. We recommend retaining tracking and proof of postage.
10. Inspection and refunds
We will notify you after the return is received and inspected. If approved, the refund will be issued to the original payment method. We aim to issue approved refunds within 10 business days after inspection, but banks and payment providers may need additional time to post the credit.
If more than 15 business days have passed since we confirmed approval, email info@jwearstudio.com. Refund timing does not include time spent in return transit or waiting for information needed to identify the order.
11. Partial refunds or reduced value
Where permitted by law, a refund may be reduced or refused if handling goes beyond what is reasonably necessary to inspect fit, nature, characteristics, and function, or if the item is returned incomplete or damaged. We will explain the reason when a deduction applies.
12. Cancellations before fulfillment
The current store rule allows cancellation until fulfillment. Contact us immediately after ordering. Once fulfillment begins or the parcel ships, cancellation may no longer be possible and the return process may apply instead. We cannot guarantee changes to products, quantities, payment methods, or addresses after an order is placed.
13. Refused, unclaimed, or undeliverable parcels
If a parcel is refused, unclaimed, or returned because the address was incomplete or incorrect, we will review the returned order before any refund or reshipment. Original shipping, return shipping, duties, carrier charges, or other costs may be deducted where permitted and when they were not caused by our error.
14. Statutory consumer rights
Customers in some locations may have mandatory rights, including remedies for non-conforming goods or a right of withdrawal for eligible distance purchases. These rights can include different notice periods, exceptions, or cost rules. Nothing in this policy excludes rights that cannot legally be excluded.
15. Contact
Jwear Studio
Email: info@jwearstudio.com
Website: jwearstudio.com
Address: Distelweg, 1314 LW Almere, Netherlands
